Who can purchase from Poooood?
Poooood is intended strictly for adults aged 18 years and above. By using this website or placing an order, you confirm that you meet the applicable age requirement.
Are your products genuine?
Yes. We aim to supply genuine products sourced through trusted suppliers. Product packaging may occasionally vary when manufacturers update their designs.
How do I place an order?
Choose your products, add them to your cart and complete the checkout process.
After placing the order, follow the payment instructions shown on the order confirmation page. You may be required to send your payment receipt through WhatsApp for verification.
What payment methods do you accept?
Currently available payment instructions will be shown during checkout.
Orders are processed only after payment has been successfully confirmed.
How much is delivery?
Delivery is charged at RM5 per order.
Orders of RM80 and above qualify for free delivery, where available.
How quickly will my order be shipped?
Orders with confirmed payment are typically packed and dispatched within 24 hours.
Orders placed on weekends or public holidays may be processed on the next business day.
How long does delivery take?
Most customers within Peninsular Malaysia receive their order within approximately 1–2 business days after dispatch.
Delivery times may vary depending on location, courier operations, public holidays, weather or other circumstances beyond our control.
Will I receive a tracking number?
Where tracking is available, the tracking information will be provided after your order has been dispatched.
Can I change or cancel my order?
Please contact us as soon as possible.
Orders may only be changed or cancelled before they have been packed or dispatched. Once dispatched, changes or cancellations may no longer be possible.
Can I return an item?
Unopened and unused products may be eligible for return, subject to our Refund and Returns Policy.
For hygiene and safety reasons, opened or used vape products cannot normally be returned unless they are defective or incorrectly supplied.
What should I do if my item is damaged, defective or incorrect?
Contact us within 48 hours of receiving your parcel and provide:
- Your order number
- Photos or video of the affected product
- A photo of the parcel and shipping label
- A brief description of the issue
Please keep all packaging while the matter is being assessed.
How can I contact Poooood?
You may contact us through WhatsApp or through the contact details provided on this website.